Shipping Policy

Shipping In India

  • We charge a standard shipping fee of Rs.175 per order across India.

  • Standard shipping across India is free. For COD Orders, we charge a standard amount of INR 180 per order.

  • Once you place an order your Juttis would be delivered within 5 working days.

  • Please Note- During festivals, adverse weather conditions or political crises, your shipment could get further delayed. We ensure you that we will try our best to have your parcel delivered to you in good time or else will be notified.

  • Though we use some of India's largest logistics companies for shipping, we are bound in coverage by their reach. In case your address is in a location not served by them we would contact you to do our best to find an alternative solution to make your order reach you.

  • Shipment time of the order starts from the day of receipt of the payment against it.

SHIPPING OUTSIDE INDIA

Shipping is calculated at checkout. We have a standard shipping charge of Rs.1400 for the first pair you buy and Rs.800 for every subsequent pair.

Once you place an order, your Juttis would be delivered within 14- 20 working days.

We do not entertain refunds & exchanges on international orders.

Any Import duties applicable will be to be borne by the customer 

List of Countries we ship to:

AMERICAN SAMOA, ANGUILLA, ANTIGUA, ARGENTINA, ARUBA, AUSTRALIA, AUSTRIA, BAHAMAS, BAHRAIN, BANGLADESH, BARBADOS, BELGIUM, BELIZE, BERMUDA, BHUTAN, BOLIVIA, BONAIRE, BRAZIL, BRUNEI, CAMBODIA, CANADA, CAYMAN ISLANDS, CHILE, CHINA, PEOPLE'S REPUBLIC, COLOMBIA, COSTA RICA, CROATIA, CURACAO, CYPRUS, CZECH REPUBLIC, THE, DENMARK, DOMINICA, DOMINICAN REPUBLIC, EAST TIMOR, ECUADOR, EL SALVADOR, ESTONIA, FINLAND, FRANCE, FRENCH GUYANA, GERMANY, GREECE, GRENADA, GUADELOUPE, GUAM, GUATEMALA, GUYANA (BRITISH), HAITI, HONDURAS, HONG KONG, HUNGARY, INDONESIA, IRELAND, REPUBLIC OF ITALY, JAMAICA, JAPAN, JORDAN, KOREA, REPUBLIC OF KUWAIT, LAO PEOPLE'S DEMOCRATIC REP, LATVIA, LEBANON, LIECHTENSTEIN, LITHUANIA, LUXEMBOURG, MACAU, MALAYSIA, MALDIVES, MALTA, MARSHALL ISLANDS, MARTINIQUE, MEXICO, MONACO, MONGOLIA, MONTSERRAT, MYANMAR, NEPAL, NETHERLANDS, THE NEVIS, NEW ZEALAND, NICARAGUA, NORWAY, OMAN, PAKISTAN, PANAMA, PAPUA NEW GUINEA, PARAGUAY, PERU, PHILIPPINES, THE POLAND, PORTUGAL, PUERTO RICO, QATAR, ROMANIA, SAIPAN, SAUDI ARABIA, SINGAPORE, SLOVAKIA, SLOVENIA, SOUTH AFRICA, SPAIN, SRI LANKA, ST. BARTHELEMY, ST. EUSTATIUS, ST. KITTS, ST. LUCIA, ST. MAARTEN, ST. VINCENT, SURINAME, SWEDEN, SWITZERLAND, TAIWAN, THAILAND, TRINIDAD AND TOBAGO, TURKS AND CAICOS ISLANDS, UNITED ARAB EMIRATES, UNITED KINGDOM, UNITED STATES OF AMERICA, URUGUAY, VATICAN CITY STATE, VENEZUELA, VIETNAM, VIRGINISLANDS (BRITISH) & VIRGIN ISLANDS .

RETURNS & EXCHANGES

  • We use standard US and EUR sizes to help you pick the perfect size.

  • Please note that natural leather expands by about half a size to the take the shape of your feet.

  • However if you still want to swap your jutties for another size then please notify us by an email within 48 hours of the product being delivered to you.

  •  You may then return it to us at Raeez, A-1401, Poseidon Towers, Versova Yari Road, Andheri West, Mumbai 400061, Maharashtra within one week in its original box packing. In such cases, the customer will have to email us on mailto:contact@raeez.in and a prompt response is guaranteed from our end.

  • We do not entertain refund & cancellation requests.

  • If the desired size is not available, we would issue a credit note for the same which can be utilized within 180 days from the date of issue of the credit note.

  • Products purchased during Exhibitions / Flea Market / Clearance Sale / Sale will not be exchanged or returned.

  • We do not entertain refunds & exchanges on International orders.

Policies at Raeez

Things You Need to Know

SECURITY & PRIVACY POLICY

 Raeez is committed to protecting the privacy of visitors to this site (the "Site"). At Raeez, we want you to have an enjoyable shopping experience. And while it is necessary for us to collect certain personal information, we respect and protect your right to privacy as set forth in this Privacy Policy. The nature of the information collected (if any), is simply to allow us to contact you should you choose to or for us to contact you on the basis of a business relation you establish by purchasing or making an order online. This is solely for the purpose of being able to follow-up on any order that you may initiate on this site. The information stored does NOT include any financial details, other than details related to purchase or interest of products by you, and is purely restricted to order, contact and preferences. We strictly do NOT capture or store any account or card numbers.

We may collect your session, contact and order information on our server and on your browser in the form of session storage or cookies. We will NOT share it with any third party, other than those necessary to make the delivery of the product to you, marketing material to you and improvement purposes. We may send marketing material in the form of emails or common digital mediums, to your contact information also. We may also study your spending patterns to improve our service offering. Raeez reserves the right to make alterations to this policy in the future without notice.


This Privacy Policy applies to the Site. You agree that your use of the Site signifies your assent to this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our webpage.

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