RETURN POLICY
At Raeez, our team has become best friends with all the leading delivery partners across the country. After all, they ensure the safety of our products reaching you. In case any of our products is unable to meet your expectations, we consider this as a regretful event, though we also offer you a '15 days return policy' from the date of invoice. You can contact our Guest Relations helpdesk at 2240036432 within service hours or email us at contact@raeez.in. We will be glad to help you with the Return claim process. We give you a variety of options to choose from- get another product, get your product replaced (this time with some style tips too, only for you) or a different product exchanged or a complete return of money in case of order cancellations.

RETURN PICKUP:
We do NOT provide return pick-up services due to various locations not covered by almost all major logistics service providers. However, in case of incorrect product delivery or any defect in the product, we do compensate for the return shipment charges by issuing a Gift Voucher worth Rs.175/- applicable on the entire Raeez catalogue and can be used as a payment option at the time of checkout (Voucher Validity: 30 days from the date of issue)
Note: Gift Voucher will NOT be issued for items purchased under any offer, promotion and clearance sale.

REFUND:
Order once placed will be non refundable. If you have given us a wrong size or a wrong design, immediately send us a email on contact@raeez.in or call us on 02240036432. If you plan to cancel the order then we would be send you a Gift Certificate for the value you have paid for. The gift Voucher would be valid for a period on 30 Days from the date of issue.
If you have paid twice by mistake, the same amount shall be refunded back to you within 15 days.

RETURNS / EXCHANGE PROCESS:
As soon we receive the return package at our warehouse and quality check is completed, we begin the process of wrapping brand-new Juttis to reach your door.

REPLACEMENT : 
On receipt of the shoes, our quality control team shall check for physical damages. If found that it was a manufacturing defect we shall send you a replacement with 7 days. 

In case of dispute it would be Subject to the Jurisdiction of Mumbai Court. 
If you claim that you have not received the goods maximum to 15 days we shall rely on the POD (Proof Of Delivery) received by us from the Courier company.

SHIPPING POLICY 

We charge a standard shipping fee of Rs.175/-* per order across India and it normally takes 7-10 working days depending on the location. Shipment time of the order starts from the day of receipt of the payment against it. Though we use some of India's largest logistics companies for shipping, we are bound in coverage by their reach. In case your address is in a location not served by them we would contact you to do our best to find an alternative solution to make your goods reach you.

SECURITY & PRIVACY POLICY 

Raeez is committed to protecting the privacy of visitors to this site (the "Site"). At www.raeez.in , we want you to have an enjoyable shopping experience. And while it is necessary for us to collect certain personal information, we respect and protect your right to privacy as set forth in this Privacy Policy. The nature of the information collected (if any), is simply to allow us to contact you should you choose to or for us to contact you on the basis of a business relation you establish by purchasing or making an order online. This is solely for the purpose of being able to follow-up on any order that you may initiate on this site. The information stored does NOT include any financial details, other than details related to purchase or interest of products by you, and is purely restricted to order, contact and preferences. We strictly do NOT capture or store any account or card numbers.

We may collect your session, contact and order information on our server and on your browser in the form of session storage or cookies. We will NOT share it with any third party, other than those necessary to make the delivery of the product to you, marketing material to you and improvement purposes. We may send marketing material in the form of emails or common digital mediums, to your contact information also. We may also study your spending patterns to improve our service offering. “Raeez” reserves the right to make alterations to this policy in the future without notice.

This Privacy Policy applies to the Site. You agree that your use of the Site signifies your assent to this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Site.

PAYMENT TERMS
Raeez offers a diverse range of payment options that are flexible and customer friendly to ensure a seamless checkout experience for you. You can choose from any of the below payment modes or combine a few to make your purchase:
Online Payment
Cash on Delivery


ONLINE PAYMENT MODES:
Credit Cards:
All American Express, Diners, MasterCard and Visa credit cards (both Indian and International) at RAEEZ.
Debit Cards:
You can pay for your order using one of the VISA, Master, Maestro, Cirrus and VISA plus cards.
Our payment gateways support both Verified by Visa (VbV) & MasterCard Secure Code
Verified by Visa (VbV) is an online service designed to make Internet transactions safer by authenticating a cardholder's identity at the time of purchase. Verified by Visa software installed at a merchant website activates the cardholder interface during the authentication process.
MasterCard SecureCode is a simple and secure way to pay at thousands of online stores. A private code known only to you and your bank, your SecureCode enhances your existing MasterCard account by protecting you against unauthorized use of your card when shopping online at participating online retailers.
The aim & objective of Verified by Visa & MasterCard SecureCode is to create a level of consumer trust and confidence in online shopping similar to that in the physical shopping environment. It is designed to improve both cardholder and merchant confidence in Internet purchases as well as reduce disputes and fraudulent activity related to the use of Visa & MasterCard payment cards. To know more visit the following URL's:
http://www.visa-asia.com/ap/sa/merchants/productstech/vbv_intro.shtml
http://www.mastercard.com/us/personal/en/cardholderservices/securecode/index.html
Online Banking:
You can pay for your order with Andhra Bank, Axis Bank, Bank of Bahrain & Kuwait, Bank of Baroda, Bank of India, Bank of Maharashtra, Canara Bank, Corporation Bank, Citibank, City Union Bank, Deutsche Bank, The Federal Bank Ltd, HDFC Bank, ICICI Bank Ltd, IDBI Bank, Indian Overseas Bank, IndusInd Bank, ING Vysya Bank, Jammu & Kashmir Bank, Karnataka Bank Ltd, Karur Vysya Bank Limited, Kotak Mahindra Group, Laxmi Vilas Bank, Oriental Bank of Commerce, Punjab National Bank (PNB), Royal Bank of Scotland, Standard Chartered Bank, South Indian Bank, State Bank of India, State Bank of Indore, State Bank of Hyderabad, State Bank of Mysore, State Bank of Travancore, Syndicate Bank,  Union Bank Of India, Vijaya Bank, YES Bank.


CASH ON DELIVERY PAYMENT MODE:
Yes, we offer option to pay cash on delivery of products.
Here are steps to place order using COD option:
Select Cash On Delivery option once you proceed to pay.
You are requested to provide your complete (Mandatory) details
Once you confirm the order online, you ll receive a verification call from our Guest Relations team
Once you confirm the order, it will be processed for shipment.
On receiving your consignment, pay the invoice amount in cash to the courier delivery person.
Please have enough cash ready to make the payment.
Terms & Conditions -


Cash on Delivery (COD)
Orders above INR 500/- : COD charges of INR 49/- shall be applicable .


Prepaid
Orders below INR 500/- : Shipping Charges INR 50/- shall be applicable.
Orders above INR 500/- : Free Shipping.
The delivery address provided should be under serviceable network of our courier partner. (Kindly provide accurate address and pin code)
Only pay cash to the delivery personal (DD/Cheque will not be accepted)
Amount of Invoice is inclusive of all taxes and charges; you are requested to pay the amount mentioned in invoice
If you want to cancel the order, kindly notify the same to our Guest Relations team at:
Helpline: 2240036432
Email: contact@raeez.in 
Please Note – In case of online payment via Credit/Debit Cards, We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time



Juttis bought during SALE period will not be exchanged or returned.

We do not entertain refunds & exchanges on International orders.

Please Note- During festivals, adverse weather conditions or political crisis, your shipment could get further delayed. We ensure you that we will try our best to have your parcel delivered to you in good time or else will be notified.